Overview Previously, you were able to see when your call was being recorded. For example, a week ago you may have seen a little red dot, but today you cannot see it. You are wondering why you are no l...
Overview Similarly to how you can create and use a pre-recorded voicemail to automatically respond to customers once you have been sent to their voicemail, you are wondering if there is any functional...
Overview If you are receiving calls using Playbooks, you might want to check your most recent inbound missed calls. Solution An full Inbound calls report is not yet available directly in Playbooks. Ho...
Overview If you are receiving calls using Playbooks you might want to have a list of all your missed calls Information Users can only check their 14 days' worth of missed calls. If you require more le...
Overview You may want to know how to answer calls in Playbooks when using computer and headset to make calls, as you receive no notifications for incoming calls. Information This issue may happen if P...
Overview You have had a Direct Inbound Number (DIN) assigned to you within Playbooks, but calling that number does not connect to your phone. For example, anyone calling your DIN may hear an automated...
Overview This article explains how to correctly troubleshoot issues where a representative or agent is unable to receive inbound calls. Symptoms may include: Inbound calls lead to an automated message...
Overview You are wondering where to find or access a call recording for a call that you made via Playbooks. Information NOTE: First, make sure that the call was actually recorded. To record calls, cal...
Overview You may want to know how transfer a call made through Playbooks to another user or phone number (e.g., when using computer-based calling, WebRTC, or your cell phone). Information Unfortunatel...
Overview You are making phone calls with your clients, but you notice that some calls suddenly cut out, disconnect, or drop the call connection. This may happen to everyone on your team, your organiza...