Overview You want to know what is the function of Direct Inbound Number (DIN) when setting up agents and how having and empty DIN would affect agents who are performing outbound calls. Information Ha...
Overview Your phone connects successfully to the agent leg, but you cannot hear whoever calls you or whomever you call (for outbound and inbound calls). You cannot make calls when using a softphone ap...
Overview You have made some outbound calls placed through Playbooks, such as through the click-to-call functionality. You want to know how to get a list of calls you have made through Playbooks. Infor...
Overview I have the list of numbers used by Playbook's LocalPresence feature and I would like to rotate through and then swap the whole list periodically (e.g. every 30 or 90 days) or at least the num...
Overview After making a call, you or one of your reps is trying to log a call but the available selection of statuses for call disposition is unexpected (i.e. the correct options to document the call ...
Overview You don't find a place to put your mobile number in for a call monitoring and thus, you cannot listen to calls in the Playbooks Manager app encountering the following error (while you have sp...
Overview You cannot complete a Call Task as the Dial button is missing. Solution This issue may happen when the record (e.g., account) for which you are trying to complete a Call task does not have an...
Overview Your inbound calls are not recorded and the call time is not logged in Playbooks and CRM. Also, you do not receive notifications about inbound calls in Playbooks, calls only go to your phone....
Overview You are unable to call out - outbound calls are not going through in Playbooks (your phone does not ring) and you are unable to place outbound calls using mobile phone, softphone (MS Teams), ...
Overview You may want to add or assign a LocalPresence (LP) Bucket for your company account with North American, Canadian, or international numbers, which will allow your agents to select the LocalPre...