Overview

You are using an app called Bria (You dial with Playbooks and call with Bria) but calls are failing after dialing with Playbooks. It keeps showing unable to connect call and it seems that they don't link.

Information

When using VOIP solutions to make calls through Playbooks, you might find issues while making calls. A good way to understand if the problem is related to Playbooks or not is by putting a cellphone number into Playbooks, instead of the VOIP number.

• If you are able to establish the Agent leg using your own cellphone number, then you must get in contact with your VOIP provider. Some other issues like quality issues are solved by this method. For more information, take a look at the Troubleshooting Article - Issues with Call Quality KB Article.
  
  
• If you are not able to establish the Agent leg using your own cellphone number, then you must check the Troubleshooting Article - Call Issues KB Article for more information about the probable root causes and they solutions.