How to create, manage, and use a new pre-recorded voice message for voicemail

Overview

You are trying to add a new recorded message that can be played as a pre-recorded voicemail message while making calls in Playbooks.

Or, you have just completed a call, and now you want to leave a pre-recorded voicemail. You want to know where you can find the option to leave a voicemail

Information

This tool can be found in your phone settings:

1. Open Playbooks
2. Click the menu button (Playbooks logo)
3. Click Settings
4. Click Phone
5. Scroll down to the Pre-recorded Voicemail Messages section

To create a new message

1. Click Create a new message
2. Name your message
3. Click Next and wait for your phone to ring
4. Answer the call and follow the prompts:
   Press 2 to record a new message
   Press # to end the recording
   Press 1 to review your message
5. Hang up your phone and click Done on your computer screen.

To re-record a message

1. Find the message you want to re-record
2. Click Edit
3. Click Next and wait for your phone to ring
4. Answer the call and follow the prompts:
   Press 2 to record a new message
   Press # to end the recording
   Press 1 to review your message
5. Hang up your phone and click Done on your computer screen.

To delete a message

1. Find the message you want to delete
2. Click the trash can icon
3. Click Delete

To use a message as a voicemail

1. Establish a phone call
2. Listen for the automated voicemail message, or skip to the beep by pressing a specific button:
   Most corporate voicemail systems use pound (#), one (1), or star (*)
   For T-Mobile, press pound (#)
   For AT&T, press seven (7)
   For Verizon, press star (*)
3. Click the Voicemail button in the Next Bar
4. Select the pre-recorded voicemail message you want to use
5. Disposition the call and click Save