Overview
You are calling your clients using the Local Presence option, but they see your caller ID with a name of another organization.
Information
For caller IDs for Local Presence numbers, attached names are typically applied by a number of telephony carriers that deliver your call to a client. We can instruct our underlying carrier to clear out the caller ID name, but we have no way to guarantee that the name will also be removed by other carriers.
Submit a request to our support team including the local presence number (caller ID) and the name of the company that is displayed for your prospects.
<supportagent> Please check the CNAM related section in the SRT
Legacy Jira that can be used as a reference: TSDESK-5854
</supportagent>
Priyanka Bhotika
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