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How to Download a List of Inbound Numbers

Overview

You may want to retrieve a list of numbers that are used for your company for Inbound calls.

 

Information

Submit a request to our support team and we will provide the list of inbound numbers that are used by your organization.

Note: Once you receive the list of Direct Inbound Numbers (DINs), you may wish to know how many or which numbers are available. One way to do this is to navigate to a User's edit page and click on the Change button under Direct Inbound Number. The popup window will show a list of all the DINs that are available: 
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<supportagent>

Support agents, DOMO is gone (the tool we used to access this information), so we need to query the information from the database.

 

HOW TO QUERY DIN FOR NON-5K Customers:

 

0. Please check the Databases article first to make sure you have a sql client installed and also access to the DB servers and "communications" schemas!

 

1. Check the customer's POD and org_id, for example:

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2. Based on the pod, find the DB server and schema you need using the Databases article (in this example pod = us1, so the DB server is aurora3.aureacentral.com and the communications schema is piss_comms_communications

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3. log in to aurora3 using your slq client and connect to the piss_comms_communications schema

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4. Run the following query, where customer_id is the Organization ID from step 1:

select *
from inbound_numbers
where customer_id = 17012794
and inbound_bucket_id IS NULL

 

5. extract the area_code and number columns from the query result

</supportagent>

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  1. Priyanka Bhotika

  2. Posted
  3. Updated

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