Overview

A user is on a call and is presented with an IVR menu. E.g. when the user reaches a company’s switchboard. The IVR / Menu does not understand the user’s input when:

• • The user clicks a number to select an option
  • The user presses numbers to dial an extension

Solution

1. Try with the dial pad in Playbooks
2. If the call is on a phone, try with the dial pad on the Phone
3. If the issue persists, restart playbooks and log out and log back in again. Note: Click Sign Out in the menu rather than just closing the window.