Overview

You may want to move or migrate your company's Local, Toll Free / RespOrg, or International Number to Playbooks so that our system can handle inbound call routing for that number. 

Information

Reach out to your Customer Success Manager providing the below information to have the phone number(s) ported to Playbooks. You will need to authorize Playbooks to be become the Carrier/ RespOrg for your number.

Documentation required when porting numbers for the North America region including Canada:

• The number(s) that you want to port
• Copy of the Bill (no older than 6 months) in PDF format for the number(s) that are requested 
• Letter Of Authorization form - ask your Success Manager to provide the form if you do not have it. Please note that LOA forms are different for Toll Free (RespOrg) and Local number porting requests.
  Notes:
  • The LOA form must match the billing information for the number(s) requested and be dated within 30 days of the request.
  • If you are requesting to port multiple numbers from different carriers, you will need to submit a separate LOA form for each carrier.
• Preferred Routing Date when you would like the number(s) to be ported
  
  The porting process may take 10-15 Business Days if the information provided by the customer is correct and matches the records on their Carrier side. The winning Carrier has the authority to reject the documentation(s) if it is not properly filled out. This will result in a delay of the Porting process and may not meet the PRD.

Additional documentation required when porting International numbers is listed below:
Note: The Porting process for International Numbers may vary by Country. Some countries require additional documentation(s) and may not allow porting. The process will take approximately 60-90 Business Days. 

• Name of the current Carrier providing service for the number (if known)
• A separate LOA form must be provided for each requested number and must match the information on the carrier's side; it must be dated within 30 days of the request.
• Proof of address within the requested country (copy of utility bill no older than of 6 months)
• Your account authorizer's name
• Business name and contact information
• Business registration in the country (for the requested phone number)
  Additional requirements per country:
  • Germany: Proof of address in Germany must be from the same city in Germany as the prefix requested (i.e. street, building number, postal code, city).
  • Italy: VAT Number, TAX Code, proof of address in Italy must be from the same area in Italy as the prefix requested (i.e. street, building number, postal code, city).

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