Click-to-Call Does Not Work

Overview

You are unable to use the Click-to-call feature in Playbooks. When you click on a phone number, Chrome is intercepting / hijacking Playbooks (The call is being made using Chrome via a built-in dialer or a softphone to which calls are forwarded from Chrome instead of Playbooks).

Solution

1. Update the Playbooks extension in Chrome by completing the following steps:
   1. Click on the ellipsis button (three dots) on the top right in Google Chrome and navigate to More Tools > Extensions.
      
      
      
      
   2. Make sure that Developer mode is turned on.
   3. Click Update to have your extensions (including Playbooks) updated.
      
      

      

   4. Close and reopen Google Chrome. Now, if you click on a phone number, the call should be opened in Playbooks.
      Note: If you cannot restart Chrome at the time, try refreshing the page that has Playbooks. If that does not work, you will need to restart Chrome.
      
      
2. Make sure that the numbers you are trying to call are in the International format in your CRM - Click-to-Call requires a country code to be added to the number before transferring it over to Playbooks (e.g., US numbers must have +1 prefix).
   
   
3. Finally, disable the Chrome's #click-to-call-ui flag by completing the following steps: 
   1. Close all Chrome tabs and instances and open one fresh Chrome window.
      
   2. Open Chrome's flag screen by copying and pasting chrome://flags string in the Chrome's URL Bar:
      
      
      
      
   3. Search (Ctrl + F) for the following flag:
      
      Enable click to call feature signals to be handled on desktop
      
      
      
      
   4. Set the flag to Disabled.
      
   5. Close everything and Reopen Playbooks. 

Related Articles

• Enabling the Click-to-Call Feature 
• Using the Click-to-Call Feature