Overview
When you make calls using WebRTC, the call goes out and the customer answers but there is no audio (silence for both users), then the call drops.
Information
Please note that this issue is currently being investigated by our Development team.
As a workaround, you can change your agent phone number to your cell number or another call service to be able to make calls via Playbooks while the issue is being resolved.
<supportagent>
Legacy Jira ticket: SL-4604.
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Priyanka Bhotika
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