Overview When you make calls using WebRTC, the call goes out and the customer answers but there is no audio (silence for both users), then the call drops. Information Please note that this issue is cu...
Overview When taking inbound calls in Playbooks you might find it convenient if a corresponding Salesforce Cloud CRM contact records open when a call reaches you. Information Once an inbound call come...
Overview When taking inbound calls in Playbooks you might notice that a corresponding Salesforce Cloud CRM contact record is not being opened when a call reaches you. Information This would mean that ...
Overview You may want to move or migrate your company's Local, Toll Free / RespOrg, or International Number to Playbooks so that our system can handle inbound call routing for that number. Informat...
Overview You may want to know if it is possible to answer inbound calls while you haven't finished documenting the previous call. Information It is currently not possible to answer a call without doc...
Overview If you are using Playbooks to call your prospects you might notice that phone calls and tasks are not syncing with the CRM in case you are utilizing more than 1 salesforce instance. Solution ...
Overview When agents call a client in a specific country, the Caller ID that is showing up on their phone is a number from a different country. The Caller ID settings are properly configured at a team...
Overview You are trying to use the Click-to-Call function to place a call to an international country, such as from the USA to Canada, but you are unable to dial out that call. Solution Ensure that th...
Overview You may want to know if it is possible to listen to agent calls in Call Monitor using WebRTC. Information This feature is currently not available; it is considered for future releases. You ne...
Overview Playbooks won't allow you to disposition a call and as such, you are not able to make or receive the next call. When trying to disposition the call, there are no options displayed or, the dro...