Overview

If you are using Playbooks to record calls, you might want to delete selected recordings from the system.

Information

Provide links from Salesforce recording events for all recordings you would like to delete. E. g. https://callrecordings.insidesales.com?id=0000000

<supportagent>

Prerequisites

Link to recordings that are subject to deletion.

Solution

1. CC the legacy Engineering resources: malik.gore@aurea.com.
2. Open a side-conversation, and request Malik's assistance on deleting the call recording by adding all the relevant information.
3. Escalate the ticket to the BU.

</supportagent>