Overview
You are migrating to Production environment and want to assign DINs; you want to know if you will be able to use the same Direct Inbound Numbers that you used in the UAT environment or if you need to get new numbers and assign them to the new environment.
Information
DINs are assigned to an organization in Playbooks and as UAT and Production environments are created as separate organizations, you would need to contact your account manager to reassign your Direct Inbound Numbers from the UAT to production environment. I.e., the same DIN cannot be used in multiple organizations but it can be reassigned from one environment to another.
If you need additional DINs, you can request your account manager to add new numbers for your organization.
Priyanka Bhotika
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