Overview

You use Result Notes as your primary field for capturing call notes in the Playbooks Call Disposition. The Activity Feed only shows the standard subject field, therefore reps can only see previous call notes by going to the activity in Salesforce. You want to show custom call disposition fields in the Activity Feed.

Information

By design, custom call results cannot be shown in the Playbooks Activity Feed. However, the feature to Show Custom Call Results in the Playbooks Activity Feed has been logged as an enhancement and will be considered for future releases.

<supportagent>

Legacy Enhancement Jira: PB-3054

</supportagent>