Overview

If you are making calls using Playbooks you might experience audio feedback when making outbound calls.

Information

1. Submit call quality reports after the calls to mark them as problematic.
2. After you have submitted several reports contact our support team with the calls you have reported to check the reports.
3. If the problem won't be localized, you might need to contact your 3-rd party telephony provider to troubleshoot call quality.

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Solution

1. Confirm that call quality troubleshooting steps were followed to make sure that problem is not on our or client-side.
2. Download DOMO Call Quality Report following Access Guide and check it for potential issues.
3. If there is no indication of problems in the report - provide the report to the customer to escalate it to their  3-rd party telephony provider.

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