Overview You might want to have the ability to let Reps conference call a peer before placing a call to the customer. Information This is not an option right now but has been logged with Engineering a...
Overview You might notice that calls made yesterday are showing as made today in CRM or other gaps between dates when the call has been actually made and it has been recorded in CRM. Information This ...
Overview You might notice that calls from Playbooks do not appear in your CRM dashboards and reports and if you will check the Task Sync Results report in Playbooks it shows an error: {message:invalid...
Overview You are unable to make outbound calls and getting the error: Failed to start call Information If you are using Computer-based calling (WebRTC), make sure that microphone is enabled and that ...
Overview You have enabled Computer-Based Calling but when you make outbound calls, your cell phone is ringing. Solution The issue that calls are getting connected to your cell phone may happen when th...
Overview You may encounter an issue that outgoing calls are connecting to your cell phone number while you want to use your VoIP or softphone application. Solution If you are using a 3rd-party softpho...
Overview I received an incoming call that is not registering through Playbooks. While it did ring to your cell phone and you were able to answer, it did not register through Playbooks so that you coul...
Overview You might prefer to enter a direct dial phone number or your own conference call number when scheduling a meeting rather than using GoToMeeting, Zoom, or other call conference tools. This als...
Overview You are migrating to Production environment and want to assign DINs; you want to know if you will be able to use the same Direct Inbound Numbers that you used in the UAT environment or if you...
Overview You may encounter an issue that incoming calls that you are transferring are not connecting, i.e. the user may hear the phone ringing 3-4 times but the rep who is receiving the call states th...