Overview You may want to download and listen to voice mail recordings that were created by individual sales representatives in your team and want to know how to do it. Information Unfortunately, there...
Overview You may want to make calls by clicking on phone numbers (i.e. on-click-dial-in) that include Zoom meeting or participant ID (e.g., 123456789;MeetingID) when using Zoom as your softphone and w...
Overview You might notice that during some Playbooks calls without a connection recorded call time is less than you might be expecting (i.e. it is 0), while some other calls without a connection have ...
Overview You may encounter the following error when clicking on a link to listen to a recording in the Playbooks Manager app: We're sorry. A problem occurred when trying to load this page. Solution Up...
Overview When you try to make a call, regardless of the number you dialed, you will get the call to connect to your phone number every time. Information Every time you make a call, you will be calle...
Overview You are calling your clients using the Local Presence option, but they see your caller ID with a name of another organization. Information For caller IDs for Local Presence numbers, attached ...
Overview Your clients report that they cannot hear you clearly when you are using your headset. The call quality is affected, as it sounds like you are underwater. Information If this issue is only ...
Overview Some users were removed from their teams, and now they are unable to disposition their current calls (they are essentially stuck) because they are no longer on teams. Information This is no...
Overview An employee within the organization has Salesforce access, but every time he tries to download or listen to a call, he gets the Playbooks' login prompt. You are wondering if regular employees...
Overview You would like to add an error If no disposition fields are present, showing a message like No disposition fields found as you are not currently assigned to a Team. Please reach out to your m...