Overview You might be experiencing delayed audio during Playbook calls. Solution Audio delay can be caused by a telephony service provider, e.g. Avaya. Check if you are getting the same audio quality ...
Overview You or your reps might be having static noise on their phone calls through Playbooks. Solution Calls audio static can be caused by a headset, try making a call with a different headset and wi...
Overview You are seeing a lot of Choppy, Garbled, or Static Call Reports for Funding metrics. Or, when making calls from Playbooks, the calls sound choppy or have other call quality issues like static...
Overview You want to know if calls get queued, cached or saved to be synchronized later or the call won't appear in the CRM even after connecting. Information If you have an phone call task that did...
Overview You are wondering if agents are going to be able to call their contacts using Playbooks Dial when the CRM is disconnected. Information There is no relationship between the CRM and the Call ...
Overview You may want to retrieve a list of numbers that are used for your company for Inbound calls. Information Submit a request to our support team and we will provide the list of inbound numbers...
Overview Your cell phone number or agent phone is displayed to callers even though you have switched to LocalPresence as your custom caller ID. You selected the LocalPresence option for Custom Caller...
Overview If you are using Playbooks pre-recorded voice messages to leave voice mail you might notice that voice mail either doesn't register your pre-recorded voice message at all or registers it with...
Overview You have enabled Calling Territories. Phone numbers starting with exit codes (such as 0) do not work anymore for phone calls. When dialing out, the call seems disconnected. Solution This issu...
Overview You are using an app called Bria (You dial with Playbooks and call with Bria) but calls are failing after dialing with Playbooks. It keeps showing unable to connect call and it seems that the...