Overview You are using Click-to-Call with Microsoft Teams or calling from Playbooks and when you dial a number, you aren't getting incoming calls on Teams or your client cannot hear you and you cannot...
Overview You have marked yourself as Inactive in Playbooks but calls are still coming through and you want to know why does it happen. Information When you set your status to Inactive in Playbooks, yo...
Overview You may have some questions about a user's calling preferences: Can Sales Reps or switch between computer-based and phone-based calling for different leads/records? Or does one of the two opt...
Overview You are having issues making calls and connecting to Microsoft Teams, encountering the following error: Sorry, we couldn't connect you Information This issue is caused by an error in the Micr...
Overview You may notice that incoming calls and SMS are not automatically linked directly to Opportunity records. Information Please note that incoming calls and SMS are being linked to existing Conta...
Overview A user is on a call and is presented with an IVR menu. E.g. when the user reaches a company’s switchboard. The IVR / Menu does not understand the user’s input when: The user clicks a number t...
Overview You want to be able to get a report on Voicemails that your reps are leaving. Information The ability to get a report on Voicemails that the reps in your team(s) are leaving is not availab...
Overview You may encounter a problem that call disposition results are not linking to Salesforces, while the calls are dispositioned in Playbooks properly. Solution This issue may happen if the fields...
Overview You have recently scheduled a call in Playbooks but it does not appear in the Scheduled Calls section found in the menu. Information This happens when you have scheduled a call for a Future D...
Overview You would like a button to change the call monitoring phone number displayed directly when the below error appears, or have clear instructions shown to click the gear icon for changing settin...