Overview You have created an Email Template for a Play step and want to know if the Reporting feature for this template will work when the template is detached or removed from an email. Information If...
Overview You might be getting the Failed to Save Template error while trying to save edited a template. Information This might be an intermittent error that doesn't affect template saving. Check if ch...
Overview You want to know why a contact that belongs to an account was marked down as 'Do Not Email', but if you try to contact another contact from the same account, it will go through. Information...
Overview You want to recover a long ad-hoc email that you were creating, and which was lost because: When you hit the SEND button, it showed a red error message saying that it Failed to send due to se...
Overview You find that you can't email one of your contacts through Playbooks. Upon attempting to send an email, you receive an error saying Unable to send email due to Do Not Email. Solution A Salesf...
Overview When sending emails this morning, You noticed that the emails were bouncing through Playbooks. Also, you got an error email in your inbox saying Unable to deliver message. Information Make ...
Overview If you are sending emails with videos from Plyabooks you might want to use vyetoken to tie the email interaction directly to the recipient of the Playbooks email. Information This is curren...
Overview If you are trying to use Smart Send to manually schedule an email on shared records, it is throwing an error saying it doesn't work on shared records. Information This is not an option curren...
Overview This article explains how to correctly troubleshoot issues related to Email connections. Some of the common symptoms related to this topic are: You are getting the following error: Server not...
Overview If you are sending scheduled emails using Playbooks you might want to customize time intervals beyond 30-minute increments or send emails at a precise time as always sending emails at half-ho...