Overview

You want to know if you will get a notification when someone that was CC (carbon copied) into an email in Playbooks opens that email in question.

Information

You will be receiving a notification when the email is opened as long as there is a tracking pixel configured in the email. However, bear in mind that email tracking is not an exact science, because some email clients block tracking pixels and the same prospects may open emails from different computers or devices.

• If you are not getting notifications or you need more information about tracking emails, you can find more information about tracked attachments in the Notifications are not always triggered when tracked attachments are opened KB Article.