Overview

You and your teammates aren't able to send emails even while you are connected to the internet. Every time you try to send the emails, a notification (in the form of a red box) comes up and says "unable to send - try again".

Information

To solve this problem, you must update your email by completing the following information:

1. Click on the Playbooks menu (on the top right, it will be the Playbooks icon until you put your mouse on it).
2. Go to "Settings" then select "Email".
3. On the Email page click "Disconnect" which you'll find at the top of the screen by your email address.
4. After the email disconnects it should change to say "Connect", click on that to reconnect your email.

More information about this procedure (with screenshots and complementary content) can be found in the Updating Agent Email Connection KB Article.

• You can always check the Troubleshooting Article - Email Issues KB article to understand how to deal with Email Issues in Playbooks.