Overview

If you are taking advantage of Playbooks and Gmail integration you might notice that emails with attachments sent to blacklisted domains end up in your drafts folder, but Gmail displays a "message sent" notification.

Solution

This is an integration bug that should be reported to our Development Team for a fix. Contact support to open a ticket and provide screenshots.

<supportagent>

Reproduce the issue if possible using the steps below, escalate it to Development for a fix, attach screenshots.

1. Blacklist a domain in the Playbooks manager app Email settings > Company Blacklist
2. Send a tracked email with an attachment to that address via Gmail Integration (Track & Sync)
3. Observe that the email appears to have sent > "Message Sent" notification
4. Check the draft folder to see that the email did not send as indicated

</supportagent>