Automatic Emails Are Not Sent Out - Error "This email couldn't be automatically sent because there is an unidentified field or a placeholder in the body"

Overview

You may notice that automatic emails scheduled from Plays are not sent out and the following error is displayed:

This email couldn't be automatically sent because there is an unidentified field or a placeholder in the body

Solution

There are several possible causes for this error:

1. One of the merge fields is not populating correctly for some reason. To solve this, you can delete the merge field and re-add it.
2. This is a result of having an entire web address's link for scheduling a calendar appointment in the email which instead should be configured using Playbooks Signature settings. In such cases, the same emails can be sent to prospects manually without errors.
   
3. In case the failing email is a reply to a previous Playbooks email, check if the first email step has brackets in the subject field, which might be considered as a merge field/placeholder, even though, brackets were not sent in the actual email. In this case, you will be blocked from sending a reply, as you cannot edit the subject while sending a Playbooks reply.  This bug has been logged with the engineering team.

<supportagent>

1. Legacy Jira ticket: SL-4616
2. Jira ticket XANT-6137

</supportagent>