Cannot Add Images to Plays - Error: Your email provider limits attachments to 0B

Overview

You can't add images to your Plays (i.e. email step) and get the following error:

Failed to Upload Image: Your email provider limits attachments to 0B

Also, test emails where you were trying to add an image to a Play are not sent out or they are delivered without images.

Solution

This behavior is observed when there is a Sync issue with the Email provider. Please make sure you connect your email to your Playbooks account and try again. If it does not work:

1. Clear Cache, Cookies, and Site Data in Google Chrome.
2. Restart Google Chrome.
3. Open Playbooks and log in again.

Try adding images to a Play step again. If you have already enrolled people into the Play, you will need to copy it to be able to make any edits.