Overview

In case you are using Playbooks Email Tracking capabilities, you might run into a situation when you get the target cookie saved yourself in your browser by sending a tracked email to yourself or opening an email sent to your prospects. This is an unwanted situation because it will affect reports data.

Solution

The solution consists of 2 steps:

1. You need to clear your browser cookies. E. g. for Chrome.
2. You need to open a support request, mentioning your tracked email address to remove your tracking record from the database.

<supportagent>

Escalate the issue to the Development Team with the email address asking to invalidate the cookie from the backend.

</supportagent>