Error: "This email recently bounced back, please try another email" When Trying to Send Email to User with Valid Email Address

Overview

You have sent an email to a prospect which was rejected by the recipient's server (e.g., the attachment was too large) and, as a result, the email address was added to the bounce list by mistake. And now, you cannot send emails to the same address due to the following error:

This email recently bounced back, please try another email

Solution

To resolve this issue, please submit a request to our support team to remove the affected email address from the bounce list in Playbooks. 
Note: Please make sure to include the email that was mistakenly added to the bounce list.

<supportagent>

Email addresses are not removed from the Bounce List automatically after some time; they need to be removed manually:

1. Retrieve the master token for your admin user (support agent account) as described in the article Deleting Cookies in the Backend Through Postman.
2. Execute the following API call to remove an email from the Bounce list:

   curl --location --request DELETE 'https://bounces.insidesales-email.com/v1/bounce/list' \
   --header 'Authorization: <Master token>' \
   --header 'Content-Type: text/plain' \
   --data-raw '{
       "addresses":["example@myemail.com"]
   }'
   
   
   

3. Impersonate the customer and check if the corresponding prospect's email is still marked bounced (i.e. emails cannot be sent).
   If emails still cannot be sent to the user, create a Change Request for the SaaS team to execute this task using the runbook.
   
   

</supportagent>

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