Start a conversation

Articles

  • Exporting and Importing Plays

    Overview As an alternative to sharing a Play with an entire team, you can export the Play file (.play) and share via email or other file sharing methods. Once the Play has been shared, the user who re...

  • Bulk Modifying (Add or Remove) Records in a Play

    Overview You want to modify the Play that a group of existing records within Playbooks is assigned to. You can bulk assign/add or remove the records enrolled in a play from the People menu.   Solution...

  • Snoozing a Task or Step within a Play

    Overview When you have the right task or step available within a Play, but you need to complete it at another time, click the snooze button so that you can get back to it at a later date.    Solution ...

  • Pausing Records within a Play

    Overview Depending on your industry or prospect, you may need to pause your sales motion to accommodate any number of circumstances. For example, you will be out of the office or shift your focus and ...

  • Sorting, Filtering, and Searching for Tasks

    Overview You find that you need to reduce the total number of records you are actively working on. For example, you want to filter your records to find all of your Paused Tasks. Playbooks allows you t...

  • Filter or Sort options are not up-to-date

    Overview While Sorting or Filtering Tasks in Playbooks Extension, the available filter or sort options are not up-to-date. You have added new content for filtering but are only seeing out-of-date filt...

  • Adding a New Step to a Play

    Overview You may need to add new tasks to existing Plays and want to know how to: Add new Play steps. Add wait time between Play steps. Solution Notes: You need to have the Manage Plays permission in ...

  • How Do I See My Plays?

    Overview Once Plays are created, they are all listed on the Plays main screen. Managers can narrow down (filter) the list of Plays shown by Team, Tag, or User. From the drop-down menus, the manager se...

  • How to Create Templates for Play Steps Other Than Emails?

    Overview You may want to know if it is possible to create templates for the Phone Call, LinkedIn, or Other Play step types in order to quickly import steps when creating Plays. Information Unfortunate...

  • What is the Maximum Number of Steps Allowed Within a Play?

    Overview While you are creating your Plays, you wonder how many steps can be added as a maximum within a single Play.   Information A Play is a sequence of activity attempts that help you progress thr...