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Can an active Play cadence be modified?

Overview

You want to know if a Play can be changed once it is active and has records in-flight (For example, moving the call from Day one to Day two for a specific Play).

Information

Currently, Plays cannot be altered once in-flight. This option has been logged with Engineering and is being considered for future versions.

As a workaround, the best path forward would be to clone the Play (Make a copy) and make the adjustments needed before enrolling new records.

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To do so, make sure your user has the proper permission to clone the Play and make the adjustments that you need.

 

<supportagent>

Legacy Jira Ticket PB-2697

</supportagent>

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  1. Priyanka Bhotika

  2. Posted

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