Record information isn't showing up in Playbooks after enrolling a new record

Overview

You are enrolling a new record into Playbooks, but the record information isn't showing up once you do so.

Solution

The likely cause of this issue is that Salesforce is down. You can check this by attempting to load Salesforce, and you can verify that this is occurring for everyone and not just you by checking Salesforce Status or using a tool such as Downdetector.

If Salesforce is not down, then contact Playbooks Support with more details in order to troubleshoot this issue.