Overview

Users who are not enabled with lightning access might report an error "No Access To Lightning" while trying to access records in Salesforce.

Solution

Settings for records access and updating can either be configured to use Access or End-user accounts. If settings are set to retrieve and update records as Access User with lightning enabled then it's enabled for everyone. You can change how records are retrieved and updated in the manager app from Access User to End-user:

1. 1. Open Manager App.
   2. Click Settings.
   3. Click CRM.
   4. Click Salesforce Access User.
   5. Apply changes.

If the issue persists, try disabling the Lightning Experience for the end user by following the steps in the section 'Disable Lightning experience for your user account' in the article Playbooks is Connecting to Lightning Salesforce (Instead of Classic) - Error: "You can't access Lightning Experience"

If the issue is still not resolved, it is possible that your Salesforce instance still returns the following values as True for the affected user for some reason:

• UserPreferencesLightningExperiencePreferred
• PermissionsLightningExperienceUser

To work around this, enable the Remain in Salesforce Classic option for the affected user's profile and the Access User profile in Salesforce.

Then try reconnecting Access User and the affected user to the CRM and re-login to Playbooks.