Overview <supportagent> This article is only for customers who are still on the old telephony, this DOES NOT apply for the customers with the new telephony-5K! The option to submit Call Quality report...
Overview You may want to review a report that will show how many calls and emails are scheduled for a rep (BDR) for a day and also contacts or accounts to which these tasks are assigned to. Informatio...
Overview You have deleted some records from Playbooks, or thinking about deleting some records that you currently have in Playbooks as part of a general cleanup, and you are wondering if you will stil...
Overview You want to know what the default call dispositions mean. For example, you may have a report measuring Correct Contact rate, and you want to know what gauges Correct Contact. Information Call...
Overview You want to know what the different inbound call results mean. For example, you may see Caller Hung Up for an inbound call report and you want to know if the representative hung up before the...
Overview If you are noticing an increased amount of call quality reports with did not connect call result value or Playbooks support has notified you about such spike there are some measures that can ...
Overview You might be wondering what is the difference between null and 0 values in Email Open Reporting in Salesforce. Information On initial task creation for Playbooks email activities, all of the ...
Overview You might want to run a report on success rates by time of day using Playbooks Reporting. Information This is not an option at the moment but has been logged with Engineering and is being con...
Overview If might notice that reporting tab in Playbooks Manager has some users listed twice or users who are not a member of your team. Information This might be a result of Playbooks showing users w...
Overview if you are using Playbooks Manager Reports you might want to be able to toggle deleted users view on and off. Information This is not an option right now but has been logged with Engineering ...