Cannot Add a Scheduled Call to Calendar

Overview

You cannot connect to your Calendar which prevents you from scheduling a call to the Calendar.

Information

This issue may happen if your company is using an SMTP email server. Calendar features for email accounts using an SMTP email server are currently not supported; hence, users will not be able to send meeting invites or add events, like scheduled calls, automatically to their calendar without leaving Playbooks.

The Calendar feature is only available for reps using Office365 and Gmail.

You can check which type of email server is used by your company from the Playbooks Manager app by navigating to Settings > Email > Company Setup and check the option selected under the Email Service Provider dropdown. If you do not have access to the manager app, reach out to your administrator.