Clearing Cache, Cookies and Site Data in Your Browser for Playbooks

Overview

You may need to clear cache and cookies in your browser when facing various issues in Playbooks; this is a common troubleshooting step.
Additionally, in some cases issues with Playbooks were resolved by clearing site data (while simply clearing cache had no effect).

Solution

1. Try clearing cache & cookies as described in the Google Help Center.
   
   

2. If the common way of clearing cache hasn't resolved the issue, please try removing Site Data as described below:

   1. Open the Playbooks extension and then press F12 (or Ctrl+Shift+I or Ctrl+Shift+C) while Playbooks is active to open the browser inspector.
   2. Select the Application tab.
   3. Click Clear Site Data.
      
      
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   4. Close and reopen Playbooks and log in again.