Start a conversation

Articles

  • Creating a User Account on the Playbooks Support Portal

    Overview You may want to create a new user account on the Playbooks Customer Support Portal to submit tickets on behalf of your company and want to know how to do it. Information Register a new user a...

  • Meet ATLAS

    Say Goodbye to Waiting: Meet ATLAS AI, the Future of Customer Support Elevate Your Experience to New Heights The Goal: A Seamless, Efficient Support Experience Imagine a world where 90% of your issues...

  • Troubleshooting: 'Know Who is Engaged' Box in Playbooks Not Closing

    Overview If you are experiencing an issue with the 'Know Who is Engaged' box in Playbooks not allowing you to close it, this could be due to the disposition screen being up in the background. This pro...

  • How to make the best use of Atlas

    Having the possibility of an AI chat specialized in Playbooks to answer your questions and solve your issues can significantly reduce the time for you to get help. Even in cases where ATLAS cannot sol...

  • Support Portal FAQ

    Are there changes in how to contact Support? Tickets: No. You will continue to use the same URL to submit support requests. Behind the scenes, your request will be routed to our new ticketing system, ...